Our Terms & Conditions
Introduction
Welcome to Scent World. These Terms and Conditions govern your access to and use of our website, scentworld.ae, as well as any orders placed and services provided through it.
By accessing this website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.
Scent World is operated by GRAND SCENT WORLD PERFUMES TRADING L.L.C and provides scent diffusers, fragrance oils, aerosol air fresheners, and related scent marketing products and services in the UAE.
Company Information
Legal Name: GRAND SCENT WORLD PERFUMES TRADING L.L.C
TRN (Tax Registration Number): 104655216000003
Address: UAE, Dubai, Al Qusais Industrial Area 5, Shop 17
Email: [email protected]
Phone: +971 54 34 48 600
These Terms and Conditions apply to all transactions and interactions carried out through scentworld.ae.
Eligibility
By using this website and placing an order, you confirm that:
- You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding agreement.
- You are placing an order for personal, commercial, or business use.
- All information you provide is accurate, current, and complete.
- You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.
Products and Pricing
All prices displayed on scentworld.ae are in UAE Dirhams (AED) and include VAT unless stated otherwise.
We reserve the right to update product prices, descriptions, specifications, and availability at any time without prior notice. Any such changes will not affect orders that have already been confirmed.
Product images, packaging, and colours are provided for illustrative purposes only. While we make reasonable efforts to ensure accuracy, minor variations may occur.
We also reserve the right to withdraw or discontinue any product at any time. If a product becomes unavailable after an order has been placed, we will notify you and offer either a refund or, where appropriate, a suitable alternative.
Orders and Payment
By placing an order through our website, you are making an offer to purchase the selected products. An order is considered accepted only when you receive an order confirmation email from us.
We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving pricing errors, suspected fraud, stock unavailability, or incomplete payment.
Accepted Payment Methods:
- Credit and debit cards (including Visa and MasterCard), processed securely via PayPal
- Cash on Delivery (COD) within the UAE
- Bank transfer for selected corporate or bulk orders
We may request proof of identity for certain card payments where necessary for verification purposes. We do not store payment card details on our servers.
Shipping and Delivery
We offer delivery across the UAE. Free shipping is available on orders of AED 100 or more within the UAE.
Orders placed before 2:00 PM UAE time are generally dispatched on the same or next working day.
Estimated delivery times after dispatch are as follows:
- Dubai, Sharjah, and Ajman: 1 to 2 working days
- Other Emirates: 2 to 3 working days
International shipping may be available for selected products. Any applicable customs duties, import taxes, or additional fees for international orders are the responsibility of the buyer.
For more information, please review our Shipping & Returns Policy.
Returns, Refunds, and Exchanges
If you are not satisfied with your order, you may request a return or exchange subject to the conditions below.
Unused and unopened items in their original packaging may be returned or exchanged within 14 days of delivery, provided that proof of purchase is supplied.
The following items are non-returnable once opened:
- Fragrance oils
- Refills
- Aerosols
- Samples
- Any items marked as Final Sale
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Once approved, we may offer a replacement or a refund, depending on the circumstances.
Approved refunds are usually processed within 5 to 10 working days after the returned item has been received and inspected. No restocking fees apply unless otherwise stated.
To request a return, exchange, or refund, please email [email protected] and include your order number and details of the item concerned.
Product Warranty
Scent World diffuser machines and other electronic products may be covered by a manufacturer’s warranty against defects in materials and workmanship, subject to the terms of the applicable warranty.
The warranty does not cover damage resulting from misuse, accidents, improper installation, unauthorized repairs or modifications, negligence, or normal wear and tear.
To make a warranty claim, please contact [email protected] with your order details and a description of the issue.
Intellectual Property
All content made available on scentworld.ae, including but not limited to text, images, graphics, logos, product descriptions, branding, and website design, is the property of Scent World or its licensors and is protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, display, or otherwise use any content from this website without our prior written permission.
Privacy and Data Protection
We are committed to handling personal information responsibly and in accordance with applicable laws and our Privacy Policy
Any personal information you provide through the website may be used for order processing, delivery, customer support, and related communications. We do not store payment card details on our servers.
For more information about how we collect, use, and protect personal data, please refer to our Privacy Policy.
Limitation of Liability
To the fullest extent permitted by applicable law, Scent World shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the website, products, or services.
Our total liability in relation to any claim arising from a product purchase or use of the website shall not exceed the amount paid for the relevant product or order.
While we make reasonable efforts to keep the website accurate and available, we do not guarantee that the website will always be uninterrupted, secure, or free from errors.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will become effective once they are published on this page.
Your continued use of the website after any updates are posted constitutes your acceptance of the revised Terms and Conditions.
Contact Us
If you have any questions about these Terms and Conditions, or about any of our policies, please contact us using the details below:
Scent World
Address: UAE, Dubai, Al Qusais Industrial Area 5, Shop 17
Phone: +971 54 34 48 600
Email: [email protected]
