Privacy Policy
Last Updated: April - 08 - 2026
GRAND SCENT WORLD PERFUMES TRADING L.L.C. — the company behind scentworld.ae and our retail location in Al Qusais Industrial Area 5, Dubai — takes the privacy of our customers seriously. This page explains what personal information we collect when you shop with us or get in touch, how we use it, and what rights you have under UAE law. We wrote this policy to reflect how our store actually operates, not as a generic legal template. If anything here is unclear, or if you have a specific request about your data, the contact details at the bottom of this page will reach the right person.
What We Collect
When you place an order, create an account, or contact us through scentworld.ae, we collect the information needed to handle your request. This typically includes your name, email address, phone number, and delivery address. If you have a registered account, your order history is stored so you can access it at any time from your account page. We also collect standard technical data that any website receives automatically — such as your IP address, browser type, and the pages you visited. This is used to keep the site running properly and to understand how visitors use it, not to identify you individually. We do not store payment card details. All card transactions on scentworld.ae are processed directly by our payment service provider — your card information never passes through or sits on our servers.
How We Use Your Information
The information we collect is used to fulfil orders and arrange delivery within the UAE, to send you order confirmations and shipping updates, and to respond when you contact us with a question or a return request. If you have opted in to receive marketing emails, we may occasionally send updates about new products or promotions. You can unsubscribe from these at any time — either through the link in the email or by contacting us directly. We do not sell your data to anyone. We do not share it with third parties for their own marketing. We also collect standard technical data that any website receives automatically — such as your IP address, browser type, and the pages you visited. This is used to keep the site running properly and to understand how visitors use it, not to identify you individually. We do not store payment card details. All card transactions on scentworld.ae are processed directly by our payment service provider — your card information never passes through or sits on our servers.
Cookies
scentworld.ae uses cookies — small files stored in your browser — to support the shopping experience. Cookies are what allow the cart to hold your items while you browse, keep you logged into your account, and give us basic insight into how the site is being used. You can turn cookies off in your browser settings if you prefer. If you do, some parts of the site — particularly the checkout — may not work as expected.
When We Share Data
Your personal information is shared only where necessary to deliver the service: Delivery partners receive your name and address in order to ship your order. Our payment service provider processes your transaction securely. Authorities or regulators may receive information where required by applicable UAE law. That is the full scope. No data brokers, no advertising networks, no unrelated third parties.
Keeping Your Data
We hold your data for as long as it is needed — to fulfil your order, handle any follow-up queries, and meet our legal and accounting obligations. If you would like your account and associated data removed, you can request this by contacting us directly. Deletion requests are processed subject to any legal or record-keeping obligations that apply.
Your Rights Under UAE Law
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and subject to its provisions, you have the right to request access to the personal data we hold about you, ask us to correct anything inaccurate, or request deletion where applicable. You also have the right to withdraw consent for marketing communications at any time. To make any of these requests, email us at the address below.
Security
We take reasonable measures to protect personal data held by Scent World from unauthorised access or misuse. No online system is entirely risk-free, but we work to keep your information as secure as practically possible.
Updates to This Policy
If we make material changes to this Privacy Policy, the updated version will be posted here and the date at the top will be revised. Continued use of scentworld.ae after an update is posted means you have seen and accepted the revised terms.
Contact
For any privacy-related questions or requests: Scent World — GRAND SCENT WORLD PERFUMES TRADING L.L.C. Shop 17, Al Qusais Industrial Area 5, Dubai, UAE Email: [email protected]
